Airport Chauffeur Service

Onward Travel Solutions

UK 01934 744171 Global 0044 1934 744171

Instant Fare Quote

First Journey

Please enter a place name or postal code for each waypoint on your journey.

Examples:
Heathrow Airport
AA11AA

Start (Pick-up Location)

End (Drop-off Location)




Manage Your Bookings

If you've previously booked with us, you can log in below to manage your bookings.

Existing customers can log in using their personal password, or the temporary password provided within the Welcome Email.

If you cannot remember your password, please use the Reset Password option below...

E-Mail Address

Password



Terms & Conditions

You will automatically receive an 'OTS Journey Acknowledgement' email for the journey(s) you have paid for. You are responsible for checking that the details received to us are correct.

You will manually receive a 'Journey Details & Pick Up Instructions' email when your journey has been assigned to a driver. This will contain pick up instructions and a driver's telephone number for your journey. Please ensure the passenger(s) have these instructions on the day of travel.

Onward Travel Solutions Ltd does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.

All passengers are advised to plan to arrive at the airport 2 hours prior to their flight departure time to allow for possible unpredicted delays en route to or from the airport. Onward Travel Solutions Ltd will not take responsibility for any passengers missing their flight if two hours check in time was not allowed.

You are free to arrange to get to the airport for a time of less than 2 hours prior to flight departure, however Onward Travel Solutions Ltd accepts no responsibility for any missed flight due to this.

All passengers are advised to have adequate travel insurance prior to booking.

Onward Travel Solutions Ltd accepts no responsibility for costs if passengers do not wait for their driver and instead take alternative transport.

Onward Travel Solutions Ltd does not accept any responsibility if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked, please contact Onward Travel Solutions customer services team immediately.

The exact route of your journey is down to the driver's discretion on the day of travel, alternate routes may be requested but cannot be guaranteed. In some cases, where the mileage or duration significantly changes, alternate routes may incur additional charges, this is calculated on a case by case basis.

Please ensure you provide Onward Travel Solutions Ltd with your arrival times and day into the UK and not your departing information.

Should your flight have any serious delays please inform Onward Travel Solutions Ltd as soon as possible.

Onward Travel Solutions Ltd use their own transport wherever possible but do use third party companies where appropriate.

Due to demand over the holiday period reservations made for service on the following dates and times will be subject to an additional 50% surcharge on published prices: 18:00 24th December to 23:59 26th December, 18:00 31st December to 23:59 1st January, other days may also be affected.

Policies & Notices

Pricing

Onward Travel Solutions Ltd's prices are calculated manually with the distance, time of travel and number of passengers traveling taken into consideration.

Onward Travel Solutions Ltd reserves the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.

Waiting Time

On Journeys collecting from an airport Onward Travel Solutions Ltd does not charge for the 1st hour's waiting time after the plane has landed.

Waiting time charges will however start once the 1st hour has elapsed from when the aircraft has landed and will be charged, regardless of reason, at £20/hr pro Rata'.

Waiting time for all other journeys will be charged at £20/hr pro rata from the scheduled pick up time.

Tolls

Any Bridge Tolls are not included in the instant online quotes. The driver will ask you for the money or we can take this from your card if you prefer.

Amendments

Any amendment must be made via an email or by telephone to us to which you will receive an email confirming the amendment. Amendments must not be made with your driver.

Re-Booking

All bookings must be made through the office either via the website, telephone or e-mail. In this way confirmations are sent out and the journey is insured.

Cancellations

Onward Travel Solutions Ltd will accept any cancellation as long as 24 hours notice is provided. There will be a £7 or 10% (whichever is higher) administration / transaction charge per journey. All cancellations must be made via an email to which you will receive confirmation by us.

If you do not receive an email from Onward Travel Solutions Ltd confirming the cancellation, then we have not received it. In this case please call our out of hours number which is 01934 744171.

Refunds will not be issued in the following circumstances:

- No refund is made if the passenger does not show up for pre-paid journeys.

- No refund is made for cancellation of a booking with less than 24 hours notice provided or afterwards.

- All other circumstances where a refund may be possible should be addressed directly with Onward Travel Solutions Ltd's customer services.

Please note that some calls may be recorded for quality and training purposes.

Popular Locations

We cover the whole of the UK, including many popular locations such as Aberdeen, Birmingham, Blackpool, Bournemouth, Bristol, Cardiff, Coventry, East-Midlands, Edinburgh, Exeter, Gatwick, Glasgow, Heathrow, Humberside, Inverness, Leeds-Bradford, Liverpool, London-City, Luton, Manchester, Newcastle, Norwich, Prestwick, Sheffield, Southampton, Stansted, Teesside, and many more...