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OTS Airport Taxi Service

Onward Travel Solutions Ltd

Airport Taxis and Transfer Services

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Terms & Conditions


Your picking up instructions will be emailed to you with your receipt. You must print or make a note of these as they will contain a telephone number for the day of travel. Onward Travel Solutions Ltd will not refund you if you have forgotten to take this with you.


You are responsible for checking the details of the booking in the sales receipt we email you confirming your booking. OTS Ltd will not be held responsible if the information is incorrect. If it is incorrect please inform us as soon as possible and we will email you an amended sales receipt.


Onward Travel Solutions Ltd does not accept any responsibility in any way for missed flights for what ever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.


We advise passengers to plan to arrive at the airport 2 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. Onward Travel Solutions Ltd will not take responsibility for any passengers missing their flight if two hours check in time was not allowed.


You are free of course to arrange to get to the airport for a time of less than 2 hours prior to flight departure, however Onward Travel Solutions Ltd accept no responsibility for any missed flight due to this.

No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.

Please ensure you give us your arrival times and day in to the UK and not your departing information.

If you have a serious delay on your return journey please inform us as soon as possible although we will do our utmost to find out if you have incurred any delays.

Onward Travel Solutions Ltd use their own transport wherever possible but do use third party companies where appropriate.


Reservations made for service on the following dates will be subject to an additional surcharge on published prices: 24,25,26, December & 1 January, other days may also be affected. These prices will be posted on our web site at the time a quotation is requested, this information is also available when booking through our call center.


Pricing Policy

Prices are calculated manually with the distance, time of travel and amount of passengers traveling taken into consideration. We reserve the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.


Tolls & Congestion Zones

All Tolls & Congestion Zones are not included in the instant online quotes


Cancellation Policy

Onward Travel Solutions Ltd will accept any cancellation made as long as there is at least 24 hours notice however there will be a £7 administration charge. The cancellation must be made via an email to which you will receive confirmation by us.


If you do not receive an email from Onward Travel Solutions Ltd confirming the cancellation we have not received it. In this case please call our out of hours number which is 01934 744171 Refunds will not be issued in the following circumstances: No refund is made if the passenger does not show up for pre-paid journeys.

No refund is made for cancellation of a booking on the day of travel or afterwards.

All other circumstances where a refund may be possible should be addressed directly with Onward Travel Solutions Ltd’s customer services